SYNOMICS LABSPrivacy notice
About this notice
This notice explains what personal information Synomics Labs collects through this website, why, and what your rights are. It covers the Synomics Labs website, including this notice and the Terms of use.
Who we are
Synomics Labs is the research and development arm of Synomics, based in the UK. Synomics Labs and the Synomics consultancy are currently part of the same company, which is responsible for the information described here (the data controller). Labs runs its research work separately from the consultancy’s client care.
- Legal entity: Synomics
- Registered address: 71 Shelton Street, Covent Garden, London WC2H 9JQ
- Privacy contact: [email protected]
Synomics Labs is at an early stage. No studies are running, and we do not collect research data through this website.
What we collect
When you contact us
If you use the contact form, we collect:
- the role you are getting in touch as, for example clinical partner, philanthropist or prospective participant
- your name
- your email address
- your organisation, if you choose to give it
- your message
The form also has a hidden field that helps filter out automated spam. It does not collect anything about you.
You do not have to contact us. If you do, we need your name, email address and message so that we can reply.
When you visit the page
As with any website, your device's IP address and basic technical details (such as browser type) pass to our hosting provider, Cloudflare, so that the page can be delivered to you. Cloudflare may keep short-term technical logs to keep the service secure.
The page uses no analytics and sets no cookies of its own. Its fonts are served from this website.
Your light or dark preference
If you use the Light or Dark switch, your browser stores your choice ("light" or "dark") in its local storage, under the name "synomics-labs-theme", so that the page looks the way you chose next time. This stays on your device and is not sent to us. If you do not use the switch, nothing is stored and the page follows your device's own setting.
You can remove the stored choice at any time by clearing this site's data in your browser settings.
Health information
Please do not include health details in your message. We do not need them to reply.
If you send health details anyway, we will delete them.
Synomics clients
Synomics Labs does not receive or use information about Synomics clients. Client information stays with the Synomics consultancy. The only exception is if a client asks us to share it, for example because they would like to take part in Synomics Labs research, and then only with their written consent.
Why we use your information
We use the details you send only to read and reply to your enquiry. We do not add you to a mailing list, use your details for marketing, or sell them.
Our lawful basis is legitimate interests: we have a legitimate interest in replying to people who contact us, and you would expect us to use your details to do so.
We use technical information from your visit to deliver the page and keep the website secure, also on the basis of legitimate interests.
We do not make decisions about you by automated means.
Who we share it with
We share your information only with service providers who handle it for us and on our instructions:
- none for the contact form: it opens your own email app with your message written out, and nothing reaches us until you send that email
- our website host: Cloudflare
- our email provider: Google Workspace
We do not pass your enquiry to the Synomics consultancy unless you ask us to.
We may disclose information if the law requires it.
Where it is stored, and when it leaves the UK
Two of the companies that help us run Synomics Labs are based in the United States: Cloudflare, which hosts this website, and Google, which provides our email. They handle your information only on our instructions, under written contracts with us.
When your information is sent to them in the United States, it is protected by UK regulations known as the UK-US data bridge. These allow information to go only to US companies that have signed up to the "UK Extension to the EU-US Data Privacy Framework" and committed to protecting it. Google and Cloudflare have both signed up. Their contracts with us also include the UK's approved data transfer clauses, as a secondary safeguard.
How long we keep it
We keep enquiries for 12 months, then delete them, unless a conversation leads to an ongoing working relationship, in which case we will tell you how we will use your information from then on.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
These rights have some conditions and exceptions. We will reply within one month, and will tell you if we need longer.
Your right to object
You have the right to object to our use of your information where we rely on legitimate interests. If you object, we will stop unless we have compelling legitimate grounds to continue. In practice, if you ask us to stop, we will delete your enquiry.
How to complain
If you are unhappy with how we have handled your information, please contact us first at [email protected]. We will acknowledge your complaint within 30 days and tell you the outcome.
You also have the right to complain to the UK regulator, the Information Commission (formerly the ICO), at ico.org.uk.
Changes to this notice
We will update this notice if what we collect or how we use it changes, for example when studies begin. The date at the top shows when it last changed.