Terms of use
Terms of use
These terms explain how you may use the Synomics website. Please read them before using the site. By using the site, you agree to these terms. If you do not agree, please do not use the site.
How we handle personal information is explained separately in our Privacy notice.
These terms cover the website only. They do not cover our services. If you buy a service from us, including an Introductory consultation, it is provided under our separate client terms of service, which we give you in writing before you buy. If anything in these terms differs from the client terms, the client terms apply to the service.
1. Who we are
Synomics is a UK-based integrative medical investigation consultancy. Synomics Labs, our research and development side, is run by the same company.
The site is operated by Synomics, whose registered office is at 71 Shelton Street, Covent Garden, London WC2H 9JQ.
In these terms, "we", "us" and "our" mean Synomics.
2. Information only, not medical advice
Nothing on this website is medical advice. If you need urgent medical help, contact your GP or NHS 111. In an emergency, call 999.
The site gives general information about how we work and the services we offer. It is not a substitute for advice from your GP, specialist or other qualified health professional, and you should not use it to make decisions about your own health or anyone else's.
We are not your doctor. We do not prescribe, and we do not advise on prescription medications. Please do not start, stop or change any medication, treatment or supplement because of something you have read on this site. Talk to your own clinicians first.
Information on the site is general. It is not written about you, and it may not apply to your situation.
3. Figures and examples are illustrative
The charts, diagrams, sample documents and examples on this site are illustrative. They show how we work, not real results or real cases.
Please do not rely on any figure or example as evidence of a finding, a diagnosis or an outcome, or as a guide to what we would find in your case.
Descriptions of our services, and of the people we work with, are general. They do not promise any particular result.
4. Fees and our services
The fees on this site are shown for your information, so that you can see what our services cost before you get in touch.
- Before you buy a service, we confirm in writing what it includes and what it costs.
- Our client terms of service, and that written confirmation, set out what you pay and what you receive.
- Fees shown do not include laboratory or testing costs.
- Our Refunds and cancellations page explains what happens to your fees if plans change.
We may change our fees for new bookings at any time. A change will not affect a fee we have already agreed with you in writing. How our fees work is explained on our Fees page.
Pro bono places are offered to people facing financial hardship, as explained on our Pro bono page, on the terms we agree with you in writing.
Nothing on the site is an offer that you can accept just by using the site or sending the enquiry form.
5. Intellectual property
We own the text, figures and design of this site, and the intellectual property in them, with the exceptions below.
- The typefaces used on the site, IBM Plex and Newsreader, are used under the SIL Open Font Licence.
- Names of other products mentioned on the site, such as wearable devices, belong to their owners. We mention them for information only, and this does not mean their owners endorse us.
"Synomics" and "Synomics Labs" are names used by us.
What you may do
- View the site and print or download extracts for your own personal reference.
- Share a page with your family, carers or clinicians.
- Share a link to the site or to a page on it.
- Quote short passages, with a clear acknowledgement of Synomics as the source.
What you may not do
- Copy, republish or adapt the text, figures or design for commercial purposes without our written permission.
- Change any figure or remove any label that says it is illustrative.
- Present our content as your own, or suggest that we endorse you, your organisation or your work.
Nothing in these terms limits anything the law allows you to do with our content, for example fair dealing for quotation, criticism or review.
To ask for permission to use our content in other ways, please contact us using the details in section 12.
Using the site responsibly
You must not misuse the site. This includes trying to gain unauthorised access to it or to the systems that host it, introducing viruses or other harmful material, or doing anything that interferes with other people's use of the site.
6. Links to other sites
The site links to the Synomics Labs pages, which have their own terms of use. Those terms apply when you use the Synomics Labs pages.
The site may also link to external sites run by other organisations. We do not control them and are not responsible for their content, availability or how they handle your information. A link does not mean that we endorse a site or that its owner endorses us.
7. The enquiry form
The enquiry form is for requesting an Introductory consultation, joining our waitlist, or asking us a question. Please keep any message brief and general.
- Please do not send health or medical information about yourself or anyone else. We do not need it to reply, and we will talk about your health together on the call. If we go on to work together, we will arrange a secure way for you to send health information.
- Please only give someone else's details with their agreement, for example if you are getting in touch for someone you care for.
Sending the form does not commit you to anything, and does not create a contract between you and us. A consultation is booked only when we confirm it with you, and the £250 fee is paid at that point.
We cannot give advice about your health in reply to an enquiry.
We use the details you send to reply to you and to arrange your consultation. Our Privacy notice explains how we handle them.
8. Availability and changes
The site is free to use. We do not guarantee that it, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of the site for business or operational reasons.
We may update the site and change its content at any time. Some content, such as information about our availability and waiting times, may change quickly. We aim to keep the site accurate but cannot promise that it is complete or current.
We do not guarantee that the site will be secure or free from bugs or viruses. Please use your own virus protection.
We may change these terms from time to time. The date at the top of this page shows when they were last updated. Please check this page each time you use the site.
9. Our responsibility to you
This section covers your use of the website only. Our responsibility to you for any service you buy is set out in our client terms of service.
What we do not exclude
Nothing in these terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be excluded or limited by law.
If you use the site as a consumer
The site is provided for information only and for domestic and private use. If you use it for any business, commercial or resale purpose, we are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms affects your legal rights as a consumer, including those under the Consumer Rights Act 2015. For information about your rights, contact Citizens Advice.
If you use the site as a business
To the extent allowed by law, we exclude all conditions, warranties and other terms that might otherwise be implied about the site or its content.
To the extent allowed by law, we are not liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with:
- your use of, or inability to use, the site; or
- your reliance on any content on the site, including the figures and examples.
In particular, we are not liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
10. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute arising from them.
If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
11. General
If a court decides that any part of these terms cannot be enforced, the rest of the terms will still apply.
If we do not enforce any of these terms straight away, we can still enforce them later.
12. Contact
For questions about these terms, or to ask for permission to use our content, please contact us:
- Email: [email protected]
- Post: Synomics, 71 Shelton Street, Covent Garden, London WC2H 9JQ
- Or use our enquiry form.